Claude Silver: Leading with Love | Leadership | E35

Lead with your heart, not just your head! This week on YAP, Hala speaks with Claude Silver, the world’s first “Chief Heart Officer” and Gary Vaynerchuk’s right-hand woman at VaynerMedia. Claude owns the onboarding, recruitment, retention, and graduation of all the employees at the digital media agency. She is known for leading with her heart and emotional optimism. In this episode, we’ll dive into how Claude is able to touch every heartbeat at Vaynermedia, and how her past experiences have shaped her leadership style. We’ll also uncover HR topics like how she sets employees up for success with a unique onboarding program and her method for letting employees go.