Ep. 006: Effective Communication and Conflict Resolution

STOP COMMITTING ASSUMICIDE ON YOUR BEST RELATIONSHIPS Dr. Jake Tayler Jacobs coined a word by accident: assumicide, killing off great relationships by assuming you know what someone means without the facts. In this episode he unpacks why so much workplace conflict starts with a quiet third party whispering in your ear, and why too many leaders want to be right so badly they become wrong in their approach. IN THIS EPISODE • Six active listening habits, including reflecting back what you heard in your own words • The Ladder of Inference, and how one interruption from "Jim" spirals into a ruined working relationship • Marshall Rosenberg's Nonviolent Communication, and how it ended a sales vs. customer service standoff • The courageous conversation that revealed a late employee's real story YOUR CHALLENGE Choose one communication or conflict skill and focus on it for the next couple of weeks. Don't try to do it all at once. ━━━━━━━━━━━━ Bred To Lead is powered by SIPS Healthcare Solutions.